OM Helpful Hints 1: Social Media Best Practices Learn some best practices to use when responding to Contacts coming to us via social platforms, such as Facebook and WhatsApp. Download the accompanying handout in the attachements to the right.. Attachments: 📄 Social Media Best Practices Related articles ➤ OM Helpful Hints 2: Social Channel Limitations ➤ OM Helpful Hints 4: Social Media Risks & Reminders